Sometimes, residents don’t respond to their renewal notices—not because they’re planning to leave, but because life gets busy. Emails get buried, letters go unread, and suddenly, their lease expiration sneaks up on them. That’s why in-person, unexpected touchpoints can make all the difference.
Read MoreA Renewal Concierge Service can transform the lease renewal process from a transactional experience to a high-touch, personalized interaction that residents value. Here's how to build one.
Read MoreMistakes and challenges are inevitable in property management, but how you handle them sets the tone for resident relationships and retention. Use these scripts to guide conversations with residents during challenging situations.
Read MoreUse this simple 1-2-3 framework to guide difficult renewal conversations with confidence, empathy, and clarity, ensuring residents feel heard and supported.
Read MoreActionable ways to make every resident event count—Let’s turn those gatherings into lasting memories, meaningful content, and valuable resident connections.
Read MoreGuest Priyanka Agarwal brings her industry expertise to talk all about reputation currency, resident retention, and how to handle resident reviews (good or bad).
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