In “Stop Yelling at Me” you’ll learn a five-step plan that will help you effectively handle your customer's complaints in ways that help your customer feel valued, will help you make your job easier, and help you create "win-win" situations for both you and your customers!
Read MoreM A J O R S: an epic marketing piece that’s resourceful and speaks to both students and parents!
Read MoreRather than talking up issues at work and making them a big deal, explain and teach the struggle that’s happening and how your team members can learn from it or maybe even help.
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