Lease Up: Bringing Your Brand Book to Life with Your Lease Up Team

1. Brand Guidelines Workshop

  • Objective: Educate the team on the brand's visual identity, voice, and core values.

  • Activities: Conduct an interactive workshop that covers all aspects of the brand guidelines, including color schemes, typography, imagery, and messaging tone. Use real-world examples to show how these guidelines are applied across different marketing materials.

2. Storytelling Sessions

  • Objective: Share the vision, mission, and development journey of the property.

  • Activities: Organize storytelling sessions where key members of the development team (e.g., developers, architects, interior designers) share insights on the design choices, challenges overcome, and the community vision. Encourage questions to foster a deeper understanding and connection.

3. Comprehensive Brand Book

  • Objective: Provide a reference tool that encapsulates all brand-related information.

  • Content: Include the property’s history, mission, target demographic, design philosophy, unique selling points, brand voice, visual guidelines, and FAQs. This book serves as a go-to resource for the leasing team.

Looking for a creative partner? Sprout can provide everything from a logo update to a full branding guide as shown above. Request pricing and more details HERE

4. Role-playing and Scenarios

  • Objective: Practice real-life scenarios to apply brand messaging in sales conversations.

  • Activities: Use role-playing exercises to simulate interactions with potential residents, focusing on how to communicate the property’s story and values. Offer feedback and discuss different approaches to common questions or objections.

5. Digital Asset Library

  • Objective: Ensure easy access to brand-compliant marketing materials.

  • Implementation: Create a digital library of marketing and promotional materials, including brochures, email templates, social media posts, and photography. Ensure the team knows how to access and utilize these resources effectively.

6. Regular Updates and Q&A Sessions

  • Objective: Keep the team informed about developments and address any questions.

  • Implementation: Schedule regular meetings for project updates, sharing success stories, and addressing questions. This keeps the team informed and aligned with the brand’s evolving story.

7. Create Brand Ambassadors

  • Objective: Empower the leasing team to be brand ambassadors.

  • Strategy: Highlight the importance of their role in bringing the brand to life for potential residents. Encourage them to embody the brand values in every interaction and provide exceptional experiences that reflect the property’s ethos.

8. Feedback Mechanism

  • Objective: Gather feedback to refine brand communication strategies.

  • Implementation: Establish a feedback loop where the leasing team can share insights from potential residents and suggest improvements to marketing messages, materials, and strategies.

 

Navigating Lease-Up Stalls: Strategies for Multifamily Momentum with Janet Rosseth

Janet Rosseth, Founder and CMO of Cadence Marketing Solutions shares insights she’s gained from her 25 years in the industry and what strategies she’s seen work the best when it comes to lease-up stalls. Industry expert advice on how to mitigate common challenges faced during the pre-leasing phase:

  • Strategies for overcoming post-CFO lulls and optimizing marketing efforts

  • Insights for navigating delays in floor plans, renderings, and final photography

  • Tips on preventing the last 10 percent in undesirable units


 

THE KEY TO EFFECTIVE BRANDING FOR APARTMENT COMMUNITIES

In this episode, Brandon Willis of GMH Communities gives some valuable insights into the art of branding and marketing in lease-ups. Listen in as we discuss the following.

Understanding your prospective residents' demographics is so important when you’re creating a compelling brand identity that resonates with prospective residents. You can conduct surveys and form focus groups so property managers and on-site teams can gain valuable insights into audiences’ preferences and lifestyle choices, allowing them to tailor their branding efforts.

Actionable Takeaways: 

  • Conduct Surveys: Gather insights directly from students through surveys to understand their preferences, lifestyle choices, and expectations from student housing.

  • Create Focus Groups: Form focus groups of students to get feedback on branding concepts, amenities, and community offerings, ensuring alignment with their needs and desires.


NAVIGATING MULTIPLE MULTIFAMILY LEASE-UPS

Kindle Baumgarten, a regional marketing coordinator for Drucker + Falk, shares actionable strategies for bridging developers and operations teams and pro-level insights into the intricate process of managing multiple lease up projects simultaneously. Be sure to tune in to hear The Importance of Storytelling in Multifamily Marketing at [12:01].